Staffing we know is a challenge so much so that training staff can be hard when businesses are already stretched. We have been talking to “Service IQ”, the workplace training specialist for the aviation, hospitality, retail, travel, tourism and museums sectors.
They are all about empowering and motivating people to provide great service. This helps businesses remain competitive and Aotearoa New Zealand to be internationally recognised as a great place to live or visit.
It also gives people working in our industries valuable skills and knowledge along with nationally recognised qualifications.
The focus is on-job training which could be a win-win for our local hospitality sectors. “Service IQ” works with clients to develop the right resources, trainers, systems and procedures, and the right amount of in-depth training and follow-up to help them get ahead and stay on top.
Stu from Green Jersey Explorer Tours has had first hand experience of what these guys can offer. “ServiceIQ” has provided affordable training opportunities for our staff in the basics of customer service, visitor experience and complaint resolution. We currently have 3 members of the team embarking on a Level 4 certificate in Tour Guiding. The content looks excellent!”
Staying on top of the digital world again is hard when you’re pushed for time, energy and budget so our collaboration with Business Wairarapa has provided a way to work to everyone’s advantage with the Digital Boost program.
A number of the Business Association members are taking advantage of this free program, split out over several months enabling people to work at their own pace at home with a monthly meeting to cover a specific area. Not only directed at social media and marketing, but the range of topics is also extensive. Many at the first session were amazed at what is on offer.
Being in business as we have seen over the past two years means being able to adapt and work smarter. The Martinborough Business Association aims to connect people to opportunities.
Contact us at info@martinboroughnz.com if you are interested in joining.
